Introduction to customer service
All you will learn about english for customer service
What is customer service?
Ways customer service is performed
How important is customer service?
Customer service journey
Quiz: Introduction to customer service
Principles of good customer service
Eventos semanales de English Academy
Customer service as a team
Don’t act like a robot
Every second counts
Is the customer always right?
Quiz: Principles of good customer service
Customer service skills
Patience and unflappability
Active listening and attentiveness
Willingness to learn
Quiz: Customer service skills
Role-play: what to do
Role-play: what not to do
To do list
Underpromise and overdeliver: A strategy in which product or service providers aim for superior customer service by doing more than they originally said they would do.
Know-it-all: A person who thinks that he or she knows much more than other people.
Address a problem: To give attention to or deal with a matter.
Get in touch with: Make contact.
Paramount: More important than anything else.
Indeed: Really or certainly, often used to emphasize something.
Coined: To invent a new word or expression, or to use one in a particular way for the first time.
Strive: To try very hard to do something or to make something happen, especially for a long time or against difficulties.
In advance: Before a particular time, or before doing a particular thing.
Expertise: A high level of knowledge or skill.
Refund: An amount of money that is given back to you, especially because you are not happy with a product or service that you have bought.