Vocabulary review



Underpromise and overdeliver: A strategy in which product or service providers aim for superior customer service by doing more than they originally said they would do.

Know-it-all: A person who thinks that he or she knows much more than other people.

Address a problem: To give attention to or deal with a matter.

Get in touch with: Make contact.

Paramount: More important than anything else.

Indeed: Really or certainly, often used to emphasize something.

Coined: To invent a new word or expression, or to use one in a particular way for the first time.

Strive: To try very hard to do something or to make something happen, especially for a long time or against difficulties.

In advance: Before a particular time, or before doing a particular thing.

Expertise: A high level of knowledge or skill.

Refund: An amount of money that is given back to you, especially because you are not happy with a product or service that you have bought.

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