Introduction to customer service
All you will learn about english for customer service
What is customer service?
Ways customer service is performed
How important is customer service?
Customer service journey
Quiz: Introduction to customer service
Principles of good customer service
Eventos semanales de English Academy
Customer service as a team
Don’t act like a robot
Every second counts
Is the customer always right?
Quiz: Principles of good customer service
Customer service skills
Patience and unflappability
Active listening and attentiveness
Willingness to learn
Quiz: Customer service skills
Role-play: what to do
Role-play: what not to do
To do list