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Giving and receiving feedback

13/28
Recursos

Aprender a dar y recibir feedback es una de las partes más importantes en todo trabajo. Ya sea positivo o negativo, debes estar preparado o preparada para que estos comentarios sean productivos.

Feedback efectivo

La retroalimentación no es toda igual, pueden no ser constructiva para la persona que lo recibe. Veamos las pautas para un buen feedback.

Advice Description
Behaviour, not person. Put the feedback’s focus on the behavior or the situation. Don’t in the person or his personality.
Be specific. The feedback won’t effective if it’s general. Be specific with the situation about what you want them to do.
Describe the impact. If the people don’t change their behavior or continue with the same behavior, what would happen? what would be the impact on their work?
Pick the best moment. If you pick the wrong moment, maybe the person shut off or they’re angry.

Dar feedback

Para darle feedback a otra persona correctamente tienes que estar preparado, no es una tarea que se deba realizar de manera indiferente.

Advice Description
Time Give feedback close to the situation. Don’t wait weeks or months to give it.
Body language Take care of your body language and tone of voice. It won’t be effective because the other person will feel like you’re attacking.
Content Prepare the content of your feedback. It’s a good idea to start with positive feedback, later negative feedback, and finally another positive feedback again.
Support *You can’t give feedback and leave. You need support from other people and help them with the situation or behavior. Continue to work with him. *

Recibir feedback

Recibir feedback es aún más difícil, porque debes estar preparado o preparada mentalmente y no podrás controlar cómo lo hará la otra persona, pero si podrás recibirlo de forma distinta.

Advice Description
Ask for feedback You need to ask your leader for feedback. Get ready to receive it and you can understand what thinks your leader about you and improve it.
Focus on the message Listen to the message and be sure you understand it. If you didn’t understand the feedback, ask a question about it.
Don’t take it personal Think that the feedback is to make you better and to make the company. It’s not about you as a person.
What to do next? Later to receive feedback, say thanks, and try to make yourself a better professional and a better person.

¿Tienes algún otro consejo para dar o recibir feedback efectivo?


Contribución creada por: Kevin Fiorentino.

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