Case study: A phone call in English



  • Who is calling?

  • What’s the purpose of the call?

  • What is the result of the call?

A: Good morning, this is Lina.
B. Good morning, This is Paulina here. I am calling from Bancolombia.

A: Nice to speak with you, Paulina. How can I help you?
B: I’m calling to ask about your course offers. My company is interested in starting courses in biosecurity and data science. I have seen your advertisement online. It looks very interesting.

A: Perfect. Can you give me your email address? I am going to share our offer with your company, and we can arrange a meeting for next week.
B: Of course. [email protected].

A: I’m sorry – I didn’t catch your surname. Would you mind spelling that for me?
B: Sure. S-T-A-R-R-S.

A: Thank you. In 5 minutes you should have the message on your email.
B: Sounds good.

A: So, can we meet next Monday on August 25th? The beginning of the week is the perfect time to talk about business.
B: I’m sorry. Could you repeat the date?

A: Yes, on August 25th. It’s Monday. Does it work for you?
B: Perfect. Thank you.

A: Thanks for calling and have a great day.
B: The same for you.

  • Who is calling?

    Paulina is calling to Lina.

  • What’s the purpose of the call

    Paulina is calling to receive more information about the course offers.

  • What is the result of the call?

    Lina and Paulina will meet to discuss the details of the offer.

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