Introduction to sales and negotiations
Introduction to Sales and Negotiations
Vocabulary and acronyms
First contacts
Cold Calling
Listen and repeat
Participa en los eventos semanales de English Academy
Making a Presentation
There's no small client
Emailing your prospects
Excercise: emailing your prospects
Preparing for your meeting
Learning about your contact
Identifying and eliminating your weaknesses
Using technology
What to do and not to do in a meeting
Roleplay: What to do and not to do in a meeting
Selling to existing clients
What is upselling?
Upselling: What can go wrong?
What is cross selling?
Cross Selling: What can go wrong?
At the meeting
Defusing conflict
Listening for information and rapport
Using data instead of praise
Storytelling vs. Just stats
Confirming everything
Making an offer
Considering needs and what you listened and observed
Built-in concessions
Listening before you offer
Multiple solutions
This class will help you learn and understand some of the most common vocabulary and acronyms used in sales and negotiations. There are many more and more to come. Remember to take a look at the additional links we are leaving for you.
I have carefully curated this list especially for you, based on my coaching and teaching experience and my experience as a salesperson as well. Look out for other expressions I will be using in class and try to find out what they mean.
Check out when I use these new expressions throughout the course and learn more about how to use them.
Bargaining
To negotiate the terms of a purchase, agreement, or contract not to create value but to claim value. Also haggling.
Blind Spot
An opportunity missed or overlooked due to a lack of information, perspective, intellect, or emotional appeal.
Bluffing
To pretend to be in a better position than one is.
Bottom line
The underlying or ultimate criterion or reason.
Bundling
Offering two or more products or services together, in a single package, at one price or for only a little more money.
Capitulate
To accept terms and conditions you previously resisted or rejected.
Cherry Picking
A tactic where the client selects the parts of an offer he likes and rejects the parts he does not.
Common Ground
The terms mutually agreed upon by all parties in a negotiation.
Compromising
To come to an agreement by mutual concession.
Concessions
Something agreed to, that usually you do not like, but will help you reach an agreement or improve a situation.
Consensus
Mutual agreement by all parties.
Counter proposal
An alternative solution offered when you are not content with the original proposal.
Counter offer
An offer made as a response by one who has rejected the original offer.
Deadlock
A situation where you cannot move forward because the parties will not reach an agreement due to lack of compromise.
Distributed Negotiation
When the interests of each party are in absolute conflict. If one gains, the other loses. Also called Zero-Sum Negotiation or Win-Lose Negotiation.
Hidden Agenda
An interest or goal that you do not want the other party to find out about.
Highball
To ask for a lot more than you think you will be offered.
Lowball
To offer much less than you think is acceptable.
(Hot) Buttons
The issues or ideas that generate a reaction on the other party, most likely, an emotional reaction.
Leverage
An advantage that gives you power in a negotiation. Also, upper hand.
Position
The set of conditions a party demands or is not willing to concede to.
Reservation Value
The least favorable point for your negotiation.
Stakeholders
All those who have an interest in the negotiation.
Stalling
To request more time simply to avoid reaching an agreement or postpone a decision.
Stonewalling
To show you are not open to other options to see if the other party compromises or yields.
BATNA
Best Alternative to a Negotiated Agreement.
BPA
Best Possible Agreement.
LAA
Least Acceptable Agreement.
MDO
Most Desired Outcome.
MEEP or MEEO
Multiple Economically Equivalent Proposals / Off.
RFI
Request for Information.ers.
RFP
Request for Proposals.
RFQ
Request for Quotation.
SWOT
Strengths, Weaknesses, Opportunities and Threats assessment.
ZOPA
Zone of Possible Agreement. The zone where the terms and conditions would make an agreement satisfactory to both parties.
You can follow these links to learn more sales and negotiation related vocabulary:
37 Useful Words and Phrases for Business Negotiations in English
Contribuições 0
Perguntas 0
As contribuições, perguntas e respostas são vitais para aprender em comunidade. Registre-se ou faça login para participar .