What is customer service?

Ways customer service is performed

How important is customer service?

Customer service journey

Eventos semanales de English Academy

Vocabulary review

Customer service as a team

Product knowledge

Don’t act like a robot

Every second counts

Is the customer always right?

Vocabulary review

Soft skills

Building rapport

Patience and unflappability

Active listening and attentiveness

Positive language

Time management

Persuasion

Willingness to learn

Role-play: what to do

Role-play: what not to do

To do list

Expressions

Conclusions